Support

Help for all Kilim Games apps. Most answers are below, grouped by game. If yours is not, write to us.

Contact

Please include the game name, your app version, your iPhone model and iOS version, and for purchase questions the approximate purchase date. Never send passwords or payment card details. We usually reply within [2 business days].

Tetherline: frequently asked questions

How do I restore my purchases?

Open Settings → Restore Purchases in the game while signed in to the App Store with the same Apple ID you bought with. Cosmetics and the “purchased” status of every one-time purchase always come back.

The Starter Pack's one-time Scrap bonus is granted once per Apple purchase. If you deleted your data or reinstalled on a different game profile, restoring brings back the skin and flag but not the bonus again.

How do I get a refund?

All payments are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves.

How do I delete my data?

In the game, open Settings → “Delete my data”. Your local progress is deleted immediately; the server part is sent the next time you are online and completed within 24 hours. See the data deletion page for details and what it does not cover.

If you can no longer open the app, email support@kilimgames.com with the subject “Data deletion” and we will delete purchase-related records (RevenueCat) manually.

I got a new phone. Where is my progress?

Your progress is saved on your iPhone. Restoring your new phone from an iCloud or encrypted computer backup brings it along. Cloud save and Game Center recovery are planned for a later update. Purchases can always be restored (see above).

Do I have to watch ads?

No. Ads are optional rewarded videos offered after some runs. You choose whether to watch. Declining is always the same size button as accepting, and nothing is sold to you when you lose.

How do I change my tracking or ad consent choice?

Tracking: iOS Settings → Privacy & Security → Tracking. Ad consent (where applicable): from the game's settings. Allowing tracking unlocks nothing in the game. More in the privacy policy.

Does the game need an internet connection?

No. Tetherline is fully playable offline. A connection is only used for ads, purchases, event announcements and, later, optional online features.

The game crashed or froze.

Crash reports are sent to us automatically and anonymously. If it keeps happening, email us with your app version, iPhone model and what you were doing; a screen recording helps a lot.

Privacy questions: see the privacy policy.